Envron Online Store
Policy
Contents
1.0 Explanation of Terms
2.0 Returns/Refunds
2.1 Shipped Merchandise
2.2
Refund policy for all Shipped Merchandise
2.3
Obtaining an RMA number for refunds of Shipped Merchandise
2.4
Refund policy for damaged Shipped Merchandise
2.5
Obtaining an RMA number for damaged Shipped Merchandise
3.0 Credit Card
Use on The Store
3.1 Payment Processing
3.2 Security
3.3 Credit Card
Fraud/Abuse
4.0
Interruption of Service
5.0 General Store
Policies
6.0 Warranties
6.1 Shipped Merchandise
- Envron Store ("The Store") is a web
site provided as part of Envron's Internet Services. It
is the primary location of the online store where you
can buy items from Envron Inc. Various functions of the
Envron Store may be available from other sites provided
by Envron Inc.
- Envron's Internet Services for the
purposes of this document includes all Envron Web Sites
(e.g. The Store).
- Shipped Merchandise covers any item
purchased from The Store that requires the item be sent
to the purchaser by postal service or courier.
- A Service Provider is any
individual, corporation or organization retained by
Envron Inc. for the purpose of providing a service
required for the completion of a purchase through The
Store. Services provided may include, but are not
limited to, shipment of merchandise and processing of
credit cards.
- The Envron Store Policy refers to
this document which describes the level of service and
policies of Envron Inc. for customers of The Store. This
policy operates in conjunction with Envron's Web Site
Terms of Use and Envron's Privacy Policy.
- The Web Site Terms of Use defines
the terms under which a user may access any of Envron's
Web Sites, including The Store.
- The Privacy Policy explains the
collection, storage and use of information provided by
users of Envron's Web Sites.
Shipped Merchandise made available through The Store will
be supplied and/or shipped by Envron and/or a Service
Provider. As such, some communication for obtaining refunds
or replacements for Shipped Merchandise (including but not
limited to the address for shipment of returned goods) will
be with a designated Service Provider. Envron shall make
every effort to ensure clear communication between the
customer and a Service Provider. However, Envron is not
liable for failures in communication or damages resulting
from direct communication between a customer and an Envron
Service Provider
Envron shall provide a refund for Shipped Merchandise
purchased at The Store within thirty (30) days of the order
shipment date provided the following conditions are met:
- The product was not marked for clearance or labeled
"non-returnable" and/or "non-refundable" on The Store at
the time of purchase.
- The product is returned unused.
- The product contains all accompanying instructions,
packaging and accessories where applicable.
- The product is accompanied by a Return Merchandise
Authorization (RMA) number
To obtain a RMA number and return
instructions, please submit the following information to
Envron by electronic mail to
returns@envronozone.com
with the subject line "Merchandise Return Request":
- Customer name
- Contact phone number.
- Receipt number
- Information about the product in question including
product name, model and serial number where applicable
- Reason for requesting a return/refund
ITEMS RETURNED WITHOUT AN RMA NUMBER WILL NOT BE
ACCEPTED.
The customer is liable for any and all shipping and
handling charges which arise from returning the merchandise.
Returns sent "collect" where payment for shipping is
required upon delivery will not be accepted.
Refunds for goods will be issued directly to the Credit
Card used to make the purchase. Envron Inc., its partners,
fulfillment houses or vendors will not issue cheques, money
orders or send cash as refunds for goods bought at The
Store.
CUSTOMERS WHO RECEIVE DAMAGED OR DEFECTIVE GOODS MUST
NOTIFY THE COURIER OR SHIPPING COMPANY AT THE TIME OF
RECEIPT OF THE GOODS. FAILURE TO DO SO MAY JEOPARDIZE YOUR
ABILITY TO OBTAIN A REFUND. ENVRON MUST BE NOTIFIED WITHIN
SEVEN (7) DAYS OF THE DATE MERCHANDISE IS RECEIVED BY THE
CUSTOMER IN ORDER TO ASSIST IN YOUR CLAIM.
To obtain a RMA number and return instructions, please
submit the following information to Envron by electronic
mail
returns@envronozone.com with the subject line "Damaged/Defective
Merchandise Exchange Request":
- Customer name
- Contact phone number
- Receipt number
- Information about the product in question including
product name, model and serial numbers where applicable
- Complete description of problem, defect or damage:
To ship an item back in any of these circumstances, you
will be issued instructions for return shipping. Further
instructions will be available upon obtaining the RMA
number.
ITEMS RETURNED WITHOUT AN RMA NUMBER WILL NOT BE
ACCEPTED.
ENVRON INC.DOES NOT RETAIN ANY INFORMATION REQUIRED TO
CHARGE PAYMENT TO YOUR CREDIT CARD AFTER YOU HAVE COMPLETED
YOUR PURCHASE FROM THE STORE. YOU ARE LIABLE FOR ALL CHARGES
POSTED TO YOUR CREDIT CARD ACCOUNT.
Envron Inc. accepts only Visa and MasterCard credit card
payments. We will only accept credit card payments through
The Store online payment process. We WILL NOT accept credit
card payments utilizing any other method which includes, but
is not limited to, payments by telephone, electronic or
postal mail or in person.
By agreeing to purchase any item for sale through The
Store, you give consent to Envron or a Service Provider to
authorize the credit card you have provided for the total
purchase price including any applicable taxes and/or
shipping and handling charges.
We will only charge your credit card when items have been
made available to you or when we have sent your order to be
processed by a Service Provider for shipping. Due to delays
in processing Shipped Merchandise, you may see multiple
charges on your credit card resulting from a single
purchase. The total of these charges shall never exceed what
was authorized during the initial purchase.
The Store connects securely to our payment processor, who
authorizes and charges your credit card. We are not liable
for any security or service interruptions associated with
the services provided by our payment processor.
While we take every reasonable security precaution
available in providing this service, Envron Inc. is not
liable for any loss or damages as a result of a breach of
security which compromises our websites or related computer
systems. Envron Inc. does not retain any information
required to charge payment to your credit card on our
systems after you have completed your purchase from The
Store.
You are responsible for any charges appearing on your
credit card statement. Please contact your credit card
issuer if you suspect you are a victim of credit card fraud.
In our efforts to attempt to prevent Credit Card Fraud/Abuse
we will collect information that will help us identify the
origin of the transaction, which includes, but is not
limited to, the IP address of the computer used for the
transaction.
We reserve the right to limit quantities of products
issued to any particular customer. We reserve the right to
prevent access to The Store or any Envron Web Site for any
purpose, including where we think there is potential for
credit card fraud.
We will provide any pertinent account and/or transaction
information retained by us to law enforcement authorities or
any other party as required by the laws of Canada or where
applicable, the United States, for any investigations of
credit card fraud/abuse.
Envron Inc. reserves the right to interrupt any of
Envron's Internet Services from time to time on a regularly
scheduled basis or otherwise with or without prior notice as
it deems necessary in order to perform maintenance or for
other reasons.
You acknowledge that Envron's Internet Services may be
interrupted for reasons beyond the control of Envron Corp
and Envron Inc. cannot guarantee that you will be able to
access Envron's Internet Services whenever you may wish to
do so. Envron Inc. shall not be liable for any interruption
of Envron's Internet Services, delay, or failure to perform
resulting from any causes whatsoever.
Envron Inc. reserves the right:
- To change prices of any item offered on The Store at
any time without notice. Changes to prices are not
retroactive in any way.
- To change the methods of billing at its discretion
and without notice. This may include changes to payment
providers and credit cards accepted.
- To amend this Envron Store Policy at any time
without notice.
For all Ozone generating equipment supplied by Envron,
warranties are 1 year parts and labor from date of purchase
or less if stated at the time of the order. For warranty,
all systems must be installed within the stated operating
parameters of the equipment, including humidity and
temperature conditions. All claims for warranty work must be
shipped freight-paid to Envron with an RMA number (see
above). Envron will not accept collect deliveries for
warranted equipment. The system will be shipped back to the
customer at the customer's expense. All other equipment, ie.
pumps, parts etc. are warranted by the respective
manufacturers and the warranty period may vary. Envron will
assist with all warranty claims from third-party
manufacturers, but does not warrant these items directly. If
you are unsure of whether the warranty is provided by Envron
or a third-party manufacturer, please inquire at the time of
purchase.
Envron warrants that all Shipped Merchandise shall be
shipped free of damage and defects. In the event that a
customer receives products in a damaged or defective state,
Envron shall, at its discretion if notified within sevem (7)
days of the original shipment, issue a refund for the full
amount of the original order (including shipping charges) or
will ship a replacement at no charge to the customer. Please
see section 2.2 for further information on our refund
policies.
Envron
Ozone 
